I joined Catalyst when I was 16 in October 2018 in the role as the Front of House Apprentice. Then in December 2019 I moved into my new permanent role as a Sales and Marketing Assistant.
What originally attracted you to taking an apprenticeship at Catalyst?
Before I began my journey at Catalyst when I was 16, I had just finished my GCSE’s in June. I was sitting at home thinking what I should do with myself. I thought an apprenticeship would be the best direction to head in as I would earn a wage whilst gaining experience in a professional workplace. I had come across ‘QA Apprenticeships’ online and saw an advert for a course in ‘Business Administration Level 3’ for Catalyst Housing. Before I applied, I did my own research about Catalyst and found that it was a well-established business to work for which is something key to look at when applying for a job. I also saw that there was a lot of support provided for the previous apprentices as well as a very respectable salary. This was enough to help me make my decision.
What have you learnt from doing an apprenticeship?
The Apprenticeship really developed my knowledge and understanding of how workplaces operate. Working at the Front of House I got a lot of exposure to different sides to the business which allowed me to see how different teams support the business. I learned many fundamental administrative skills which I still apply in my role as a Sales and Marketing Assistant today. As an apprentice you also gain an array of people skills, you learn how to communicate with other colleagues in a professional manner, as well as learning how to effectively work with our customers, this was key as at the Front of House we dealt with many vulnerable customers so being empathetic was a big skill I learnt.
What has the support been like during your apprenticeship?
Throughout the apprenticeship from start to finish, I knew I had many people around me who were willing to support me and help me when I was stuck or unsure. I was lucky to have a very understanding and supportive manager who always encouraged me strived to get the best out of me as well as my colleagues who worked along side me who trained me in my role and made me feel comfortable within the team. Ellie my apprenticeship coordinator had regular catch-ups with me, making sure I was on track with the course as well as providing me with all the help I needed. My skills coach who led me through the apprenticeship also regularly caught up with me and sat with me 1-to-1 to perfect my coursework.